Every now and then a thought crosses my mind – a few years
down the line, will we be able to continue providing all these voluntary (free)
services?
This thought bothers me especially when it comes to the free
clinic we run and all the other health programs run through Doctors for Seva.
It is not because I’m concerned about how we will sustain
ourselves; in the 2 years that I’ve been doing this work, I’ve realized that every
sincere work will somehow find support, even if it means a bit of an initial struggle.
My concern arises when I look around and find that there’s
hardly any NGO or charitable organization or charitable hospital which has been
around for long and continues to provide voluntary service. Most of them charge
a user fee – an amount so small that it hardly contributes to sustaining the
work they do. Yet they all insist on it.
I’ve really wondered what the reason for this could be……Could it be because we want patients to “value” what they get and
not take us for granted? Could it be simply because the whole process becomes
much easier when you introduce money? Could it be because somewhere we are
concerned about being looked at as foolish for giving away something as
important as healthcare for free, and not getting anything measurable in return?
I don’t really know the reason.
But somehow I have the belief that there might be a better
way of answering all these questions and still providing voluntary service.........because
it makes sense.
So then……how about asking someone who has been on the
receiving end of our service to do the same for someone else instead of paying
us for it? The concept of “paying it forward” or in other words the beneficiary
becoming the benefactor. Nothing new really, but still it raises doubts unless
we’ve tried it out consciously.
That’s when I spoke to Bhavani who manages our free clinic,
and she immediately told me about Gangadhar, who we had helped with an open
heart surgery, and he’s been constantly asking her to give him some opportunity
to volunteer!
Today morning, Gangadhar, equipped with a letter from our
clinic, volunteered to take a new patient to Jayadeva. He was with the patient
all through and helped get things done. He knew how to do all this because we
had done this for him when he needed his surgery.
And, he’s not the only one. Other patients who we’d got surgeries
done for have also come forward to volunteer. Patient Kalpana’s husband is an
auto driver and volunteered to ferry patients around when needed. Patient
Muniraju volunteered to donate blood for another patient at Jayadeva, and went
on to donate blood for many others since we’ve done that for him. And of
course, our very first patient, Charles, who we’ve helped with a brain tumour
surgery, sponsored another patient’s surgery expenses. I’m sure there must be
more such cases happening all around us which we are unaware of.
What if we consciously decided to make this a part of our
working process? What if we offered every patient who we helped the opportunity
to become a YFS volunteer and help others? Wouldn’t it be a great way of
generating dedicated and sincere volunteers from within? Can we attempt to run
our entire process through this concept?
Keeping in mind that this does not apply to children who we help
or severely ailing patients, we should make an attempt to include this process
as part of our other services. Yes, it’ll be a bit of an effort since the ‘transaction’
doesn’t end on the spot. But that’s the beauty of it. Where money successfully
closes a chapter, this concept of volunteering could open up a wonderful chain
of positive actions.
I do believe that there is something so beautiful about
volunteering that nothing can replace. Volunteering truly rocks! J
the people, once on receiving end would become the most dedicated volunteer, because they know exactly what the receiver gives to the volunteer. in my childhood i had been seen by top class doctors for 5 Rs in ram krishna mission chikitsalaya.I know what I promised to myself then :)
ReplyDeleteThese examples of "paying it forward" leave no doubt in my mind that the concept of volunteering is truly sustainable. No amount of money paid for a service can result in this level of compassion and impact!! Yes, it's going to be a great effort to begin with, but in the long run, I see a society that works on true compassion and not competition to bring in quality services like health care.
ReplyDeleteNice Thoughts....
ReplyDelete